FREQUENTLY ASKED QUESTIONS

What is a license key?

A license key is received via email when your order is completed. It will give you access to play the virtual escape game according to the amount of devices per license purchased.

How many devices should I purchase for?

You only receive one license that can be used on multiple devices or on the same device multiple times.

If you purchase a license for 3 devices, it can be used 3 times on the same device or 1 time each on 3 different devices.

 

  • Couples, friends and/or families playing on the same device can buy a license for one device.
  • Individuals playing on two or more devices need to select the amount of devices they intend on using.
  • If you’re grouping up into teams, simply select one device per team.
Do license keys expire?

No, a license remains active until the device limit is reached; only then will the license deactivate.

If you buy a 20 device license, you can play 10 sessions this week and 10 next week. It’s up to you!

Can the same license key be used on multiple devices?

Yes, one license is generated per purchase and can be used on multiple devices at the same time.

For example: If you purchase a 2 device license, for yourself and a friend in another location; your license can be used twice. Once on your device and once on your friends device.

What is the recommended team size?

When teams play against eachother, 2-3 players per team is recommended for the greatest experience, especially if they’re competing for the best time.

What can I expect from your virtual escape games?
  • Our virtual escape games are intuitive and interactive.
  • Our virtual escape games are challenging and exciting.
  • The entire experience is enjoyed in the same window! You NEVER have to scroll up and down, or download and open PDF files to complete any of the puzzles.
What are the minimum system requirements?
  • Intel Core i3 (sixth generation or newer) or equivalent
  • 4 GB RAM
  • 1 GB Graphics/Video Card

Supported Devices:

  • PC, Laptop, MacBook and iMac

Please note that:
Mobile phones, tablets and iPad’s are NOT supported.

Supported Browsers:

  • Google Chrome, Mozilla Firefox, Safari and Opera